“... just an OUTSTANDING presentation on customer service. My employees are still talking about it. We can't wait to have you back.”
- Jeff Snell, CEO, Enlign Business Partners
Audiences are immediately engaged as Marty deconstructs and reinforces the critical role customer experience plays in the revenue chain through lecture and lively examples.
Audiences develop sensitivity and increased identification with the customer base as well as identify the specific behaviors that destroy customer loyalty.
Marty also discusses the reality of irate customers and outlines specific strategies to successfully handle them and bring them in for a smooth landing.
Be prepared to make a material improvement in your customer service skill-set as Marty discusses: